The possibilities are… Well.., Endless!

Here’s a detailed overview of the different types of Boxxes available:

1. Galaxy Boxx KIDZ: Specifically designed for younger enthusiasts, the Galaxy Boxx KIDZ packs are filled with a mix of educational and fun items aimed at fostering creativity and learning.
2. The Vault: Representing our most exclusive selection, The Vault consists of one-off items and limited edition collectibles. It’s the ultimate choice for serious collectors in search of unique, rare, and exclusive merchandise.
3. Galaxy Mystery Boxx Options:
   • Sneak-Peek Boxx: A once-off purchase option that provides a taste of the Galaxy Boxx experience.
   • Silver, Gold, and Diamond Boxx Subscriptions: These are available as both subscriptions and once-off purchases, allowing flexibility in frequency and investment. Each tier offers an escalating level of exclusivity & quantity, of items:
     • Silver Boxx: Offers a solid range of collectibles and merchandise, great for casual fans looking to start or expand their collection.
     • Gold Boxx: Steps up the value and variety, providing a richer assortment for more devoted fans and collectors.
     • Diamond Boxx: The pinnacle of our offering, featuring the most exclusive items, including limited editions and premium collectibles.

Whether you’re a casual enthusiast, a young learner, a dedicated collector, or a Pokémon aficionado, Galaxy Boxx has the perfect option for you.

We ask about your interests at checkout for a good reason: the team behind Galaxy Boxx knows a great deal between them, and your answers help us make sure every customer is happy with what we send.

For each Mystery Boxx you tick one to three franchises. On a 3, 6 or 12 month plan you can change the franchises for later Boxxes by emailing [email protected]; a Boxx that has already shipped cannot be changed.

We offer several types of Mystery Boxxes, including the Sneak-Peek Boxx, Silver Boxx, Gold Boxx, and Diamond Boxx. They vary in size, value, and types of items included, with each tier offering a greater quantity and higher quality of merchandise.

Our team is dedicated to sourcing only the highest quality, licensed, and exclusive products. We work closely with suppliers and manufacturers to ensure that all items meet our standards for uniqueness, authenticity, and value.

Galaxy Boxx KIDZ is a special line designed specifically for children. These Boxxes contain educational and fun items suited for younger fans, promoting learning and creativity through play.

Galaxy Boxx is very active on social media which you can reach from the WhatsApp button in the menu or by simply searching us on either Facebook, Instagram or X. Alternatively, you can get hold of us through our contact form or direct email on [email protected], which is in the menu at the way at the top of the screen on desktop and in the general navigation on mobile.

If you are a customer, we would love to get your feedback on our Google my business page which you can access with by following this link.

At Galaxy Boxx, we accept payments through PayFast, a leading payment gateway known for its fast, secure, and reliable network. PayFast enables us to offer you a variety of payment options, including credit and debit cards, instant EFT, Capitec Pay and more, ensuring that your checkout process is as smooth and convenient as possible

Subscription box, he will automatically create an account on our system, which he can access via the my account tab in navigation, where top of the screen.

This is also where you can control your subscriptions and your payment methods, and see what we pack for. To change what we pack, email us at [email protected] with your subscription number, as we curate all of these items ourselves. A Boxx that has already shipped cannot be changed.

Every order pays standard delivery, Mystery Boxxes included. You choose at checkout:

• National courier: R119. Delivered to your door, 3-5 working days after we ship.
• Pudo locker: R79. Collected from the Pudo locker you choose. When you pick Pudo at checkout, we ask for the locker number or name.

Yes. When you choose Pudo locker delivery at checkout, we ask for the number or name of the Pudo locker you want your order sent to. The order cannot be placed without it.

• Mystery Boxxes: about two weeks. Every Boxx is personalised, so after your order (or your subscription’s renewal payment) we need about two weeks to source the items and ship it.
• Everything else in stock: within one to two business days. Singles, sealed product, items from the Vault and comics.
• Pre-orders: when the stock arrives. We ship them as soon as the stock reaches us.

Once your order has left us, the courier takes 3-5 working days.

Pre-order items will be shipped only when every item in the order is in stock. For customers wishing to purchase both in-stock items and pre-order items, we recommend placing separate orders. See our Terms and Conditions.

No. We deliver within South Africa only, by national courier (R119) or to a Pudo locker (R79).

Yes. When your order ships, we email you the courier’s tracking link. It is also on the order in My Account.

No. We are an online shop, so every order goes by courier or to a Pudo locker of your choice.

Every single and graded card is packed to protect it: a penny sleeve and a semi-rigid card holder for a single, then bubble wrap, a plastic container, and bubble wrap again around the container.

Email us at [email protected] with photos within 48 hours of delivery, and we will put it right.

You pay the full price when you order, and the price is locked in. We ship your pre-order as soon as the stock reaches us. Release dates come from our suppliers and can move, especially for Pokémon products; we keep you posted by email and on our WhatsApp channel.

You can, but the whole order then ships when every item in it is in stock. To get your in-stock items sooner, place two separate orders.

Some products, often popular pre-orders, have a limit per order. The limit is shown on the product page and the cart stops there.

Yes, by email at any time before it ships. We refund what you paid less a 10% admin fee, which covers payment costs we cannot get back. There is no fee within the 7-day cooling-off period, or if the delay is ours: if a pre-order has not shipped within 30 days after the release date shown when you ordered, you can cancel for a full refund. If a supplier cannot deliver at all, we refund you in full.

Yes, by email to [email protected] within 48 hours of paying, as long as we have not started packing it. We refund what you paid, including delivery, less a 10% admin fee. The fee does not apply within the 7-day cooling-off period after delivery, for faulty goods, or when we cancel.

Through PayFast: card, Instant EFT, Capitec Pay and the other methods PayFast offers. We never see or store your card details.

For most products, yes: you may cancel within 7 days after you receive the goods, without a reason. Email us within that time, then send the item back unused, in its original condition and packaging. You pay the return postage; we refund the full price, including the original delivery charge.

A Mystery Boxx is personalised for you, so the 7-day cooling-off right does not apply by law. We still accept an unopened, unused Boxx in its original packaging within 7 days of delivery, for a refund or an exchange.

Tell us within one month of delivery. You choose whether we repair it, replace it or refund you, and we pay for the return. This applies to everything we sell, Mystery Boxxes and pre-orders included. The normal condition of a collectible as described and photographed (for example a vintage comic’s condition or a graded card’s grade) is not a fault.

Email [email protected] with your order number and the reason. We send you a Return Authorization Number to put in the parcel. For high-value items we recommend a trackable, insured service.

Once your return arrives we inspect it and email you. Approved refunds go back to the payment method you used, within 30 days at most; we aim for 7 days.

Yes. We buy most of our TCG products from SolarPop, and we are licensed to sell them. Every single and graded card is photographed front and back, and the photos are of the card you receive. All single cards are either pack-to-sleeve from the stock we receive from SolarPop, or sourced through other licensed stores/vendors.

They describe a card’s condition: Near Mint, Lightly Played, Moderately Played and Heavily Played. Each card’s page states its condition. Our guide Pokémon card conditions and grading explained explains each grade.

An independent grading company, named on the slab’s label together with the grade (for example PSA). The grade is theirs, not ours. You can check the slab’s certification number on the grading company’s website.

Yes. Some of our singles and packs are Japanese, and they say “Japanese” in their name. They are genuine Pokémon (or One Piece) cards, printed for the Japanese market, and popular with collectors. If you want to play with them in official tournaments, check the event’s rules on card languages first.

Yes. Singles and graded cards are one of one, and their photos are of that exact card, front and back.

They stay in the binder, marked sold, for 60 days, then leave the shop. New singles are announced on our WhatsApp channel first.