Terms and Conditions

01 About us and these terms

These terms apply to every purchase from the online shop at galaxyboxx.co.za, run by:

We deal with orders, questions and complaints by email.

By placing an order you agree to these terms. Please read them, and our Privacy Statement, before you order. Nothing in these terms takes away any right you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECT Act). Where these terms and the law differ, the law wins.

Orders can only be placed by people aged 18 or older, or with a parent’s or guardian’s consent.

02 Ordering and prices

• The checkout shows the full price, delivery and the total before you pay, and lets you correct your order or stop before you place it. Your order is accepted when payment is confirmed and we send the order email.
• Prices are in South African rand. We are not registered for VAT, so no VAT is charged. The price you pay is the price shown when you placed the order.
• We deliver within South Africa only.
• If a price or description on the shop is plainly wrong, we will tell you before we ship and you may cancel for a full refund.
• Some products have a limit per order or per customer; the limit is shown on the product page.
• Pictures of one-of-one singles and graded cards are of the actual card you buy. Grades on graded cards are given by the grading company named on the slab.

03 Payment

Payments are processed by PayFast: card, Instant EFT and the other methods PayFast offers. We never see or store your card details. Subscription payments are taken by PayFast each month from the payment method you chose when you subscribed.

04 Delivery

We book every delivery through the Bob Go platform.

Delivery is charged on every order, including orders with a Mystery Boxx. (Free delivery with a Mystery Boxx has ended.)

When we ship:

• Mystery Boxxes (including GB Kidz): about two weeks after your payment, or after each monthly payment on a subscription, because every Boxx is sourced and personalised for you.
• Pre-orders: once the stock arrives (section 6).
• Everything else: within one to two business days of payment.

The times above are when we hand your parcel to the courier; the courier’s time comes on top. If we cannot ship within 30 days of your order (or, for a pre-order, by the time in section 6), you may cancel and we will refund you in full.

Please check your delivery address or Pudo locker carefully. If a parcel cannot be delivered, or a Pudo parcel is not collected in time, the courier contacts us. We then arrange a new delivery date with the courier, or cancel the booking and book the delivery again, and let you know. If your parcel arrives damaged or something is missing, email us with photos within 48 hours of delivery and we will put it right.

05 Mystery Boxxes and subscriptions

The Boxxes

There are four tiers: Sneak Peek (once-off only), Silver, Gold and Diamond. Each tier up holds more, and more exclusive, items. GB Kidz Boxxes are made for children, in four themes (Little Scientist, Little Adventurer, Little Collector, Little Hero).

Every Boxx is personalised from what you tell us at checkout: one to three franchises you like and, for GB Kidz, the child’s first name and age. For a GB Kidz Boxx you also confirm that you are the child’s parent or guardian or, for a gift, that you have the parent’s or guardian’s permission (see the Privacy Statement). The contents are a surprise: we choose them, and we cannot promise a particular item or its resale value.

Once-off or subscription

Silver, Gold and Diamond can be bought once-off or as a 3, 6 or 12 month subscription:

• A subscription is billed monthly: the first payment at checkout, then one payment a month for the rest of the term. Each payment pays for one Boxx, which ships about two weeks after that payment.
• The subscription ends by itself after the term (3, 6 or 12 payments). It does not renew unless you choose a new one. We email you a reminder when your next Boxx is the last one of the term, with how to sign up again.
• Your monthly payment is taken on the same day each month. If a monthly payment fails, we email you and try your card again 3 days later; you can also pay with the link in the email. If it fails again, the subscription is put on hold and that Boxx is not packed until the payment goes through. Your monthly date stays the same when a late payment is made; if you would like another day of the month, email us and we will change it.
• The price of each monthly Boxx is the price when you signed up, for the whole term, even if our prices change.
• You can pause a subscription in My Account and resume it there. Nothing is charged while it is paused, and the months you have left are kept.

Changing your franchises

On a 3, 6 or 12 month subscription you can change the franchises for later Boxxes. Email [email protected] with your subscription number and the change. We apply it to the next Boxx that has not yet been completed. A Boxx that has already been completed (shipped) cannot be changed.

Cancelling a subscription

• You may cancel a subscription at any time by email, giving 20 business days’ notice. Boxxes you have already paid for are still sent.
• If you end a 3, 6 or 12 month subscription before the end of its term, an early-ending fee of 10% of the Boxx price of the months not yet paid applies (delivery is not counted). For example, ending a 12-month subscription at R1999,95 a month after 4 payments: 8 x R1999,95 x 10% = R1599,96. Longer terms cost less per Boxx than once-off Boxxes. The fee is charged to the card on file for your subscription; if that is not possible, we email you a link to pay it. This is also set out in each subscription’s product description before you sign up.
• The 48-hour cancellation in section 8 applies to each monthly payment: you may stop a Boxx by email within 48 hours of its payment, if we have not started packing it.

06 Pre-orders

Payment and cancellation of pre-orders

Pre-orders are paid in full when you order. The price of your pre-order is locked in when you buy and will not change.

We may limit how many of a pre-order item one customer may buy; the limit is shown on the product page.

You may cancel a pre-order by email at any time before it ships. We refund what you paid less an admin fee of 10%, which covers the payment costs we cannot get back. The fee does not apply within the 7-day cooling-off period (section 9), or when the delay is ours (below). If you prefer, we can give you store credit instead.

If a pre-ordered product becomes unavailable because of our supplier, so that we cannot fulfil your order, we will tell you straight away and refund you in full within 30 days.

Release dates and delays

Release dates come from our suppliers and can move because of production or shipping delays; delays are common, especially with Pokémon products. Please don’t pre-order if you cannot wait. We will keep you informed by email and on our WhatsApp channel and social media.

If a pre-order has not shipped within 30 days after the release date shown when you ordered, you may cancel it by email for a full refund.

Receiving your pre-order

Pre-order items will be shipped only when every item in the order is in stock. If you want in-stock items as well, we recommend placing separate orders, so that your in-stock items are sent without waiting.

07 Your account

Keep your login details private. You are responsible for orders placed from your account, unless someone used it without your permission and you tell us as soon as you know. Accounts not used for two years are deleted (see the Privacy Statement).

08 Cancelling an order within 48 hours

You may cancel any order by email to [email protected] within 48 hours of paying, provided we have not yet started packing it or shipped it. On a subscription this applies to each monthly payment.

We refund what you paid, including delivery, less an admin fee of 10%, which covers the payment costs we cannot get back. The same fee applies to other cancellations you ask for, such as a pre-order (section 6).

The admin fee is not charged when you cancel within the 7-day cooling-off period (section 9), when the goods are faulty or not as described (section 10), when we cannot deliver in time, or when we cancel.

This is in addition to your rights in section 9.

09 Changing your mind: the 7-day cooling-off period

For most products bought online you may cancel the purchase without a reason and without penalty within 7 days after you receive the goods (section 44 of the ECT Act). Email us within that time, then return the goods unused, in their original condition and packaging. The only cost to you is the direct cost of sending them back. We refund the full price, including the original delivery charge, within 30 days of your cancellation (we aim for 7 days).

By law the cooling-off right does not apply to goods that are made to your specifications or clearly personalised (section 42 of the ECT Act). This covers personalised Mystery Boxxes and GB Kidz Boxxes. For these Boxxes we still offer the following, as before:

• Mystery Boxxes: you may return an unopened, unused Boxx in its original packaging within 7 days of delivery for a refund or exchange.

TCG Mystery Packs are final sale. They cannot be returned once delivered, opened or unopened, because a returned pack could have been opened and resealed. This does not affect your rights for faulty goods (section 10).

10 Faulty goods

Everything we sell must be of good quality, work as it should, and match its description (CPA sections 55 and 56). If something is faulty, unsafe or not as described, tell us within six months of delivery. You choose whether we repair it, replace it or refund you, and we pay for returning it. This applies to every product, including Mystery Boxxes, TCG Mystery Packs and pre-orders.

Fair wear and tear, damage after delivery, and the normal look and condition of collectibles as described and photographed (for example, the condition of a vintage comic or the grade of a graded card) are not faults.

11 How to return something

1. Email [email protected] with your order number or proof of purchase and the reason.
2. We will send you a Return Authorization Number. Please include it with the parcel.
3. Send the item back. For a change of mind (sections 8 and 9) you pay the return postage; for a faulty item (section 10) we pay. For high-value items we recommend a trackable service or insurance.

12 Refunds and exchanges

When your return arrives we inspect it and email you to confirm whether the return is approved. Approved refunds go back to the payment method you used, within 30 days at most (we aim for 7 days from receiving the item). For a faulty item, you choose a repair, replacement or refund (section 10). Store credit or an exchange is given only if you ask for it.

13 Our responsibility

We are responsible for losses that are a foreseeable result of our breaking these terms or of our negligence, and for everything the CPA makes us responsible for. We are not responsible for losses caused by events outside our reasonable control, such as courier or supplier delays, as long as we tell you and give you your options (including a refund) under these terms.

14 Privacy

How we use your personal information is set out in our Privacy Statement, and cookies in our Cookie Policy.

15 Complaints and disputes

Please email [email protected] first; we will reply within 5 business days. If we cannot resolve it, you may contact the Consumer Goods and Services Ombud (CGSO, www.cgso.org.za) or the National Consumer Commission (www.thencc.gov.za). These terms are governed by the law of South Africa.

16 Changes to these terms

We may update these terms; the date at the top shows the latest version. The terms that applied when you placed an order apply to that order. For an active subscription, we will email you before a change affects your next payment, and you may cancel without a fee if you do not agree.